FAQ

The Answers You Need

WHAT IS THE RETURN AND EXCHANGE POLICY?

For defective and incorrect items, we have a 7-day exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.

  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.

 

This return and exchange policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
 

For returns and exchanges, please email us at marketing@bsgroups.com with your order number and information on the affected item. Returned items must meet the requirements above.

 

Refund is only applicable if item is out of stock.

WHAT HAPPENS IF I AM UNHAPPY WITH THE PRODUCT I PURCHASE OR I CHANGED MY MIND?

Unfortunately we do not accept return of items if you have made an incorrect purchase or changed your mind after receiving the items. Do review your cart to ensure you are satisfied before completing the order.

WHAT ARE THE DELIVERY OPTIONS AND HOW MUCH IS SHIPPING?

We offer free delivery via courier on all orders above $40.

 

A shipping fee of $5 will apply if your purchase amount, after discounts, falls below the minimum requirement. You will receive an email with your tracking information once your order has been shipped.
 

Unfortunately, we do not ship internationally at this time.

CAN I CHANGE MY SHIPPING ADDRESS?

Unfortunately delivery address cannot be amended once the order has been confirmed and paid.

In the event that the wrong address is indicated in the order, and the package is delivered, Asian Skin Solution will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

WHAT SHOULD I DO IF THERE IS A DELAY IN MY DELIVERY?

We engage third party courier companies to complete our deliveries and while we strive to make this as seamless for you, we are unable to control the delivery schedule. Our deliveries will be carried out between 9am - 10pm.

I RECEIVED THE WRONG ITEM/THERE IS A MISSING ITEM IN MY ORDER

Please send an email to marketing@bsgroups.com

ITEM IS DAMAGED

We apologize for the defective item that you received. The item may have been damaged in transit.

 

You may exchange the item within 7 days of receiving them and we will arrange for a collection of the defective item.

 

Please send us an image of the item together with the following:

  • Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number

  • Name of Item

  • Order Number

 

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of damage item.

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